Collision Center Customer Service Representative

Hacienda Ford
Edinburg, TX
Category Customer Service
Job Description
Role Overview

Must be able to greet guests, schedule appointments, and act as a liaison between customers and body shop technicians. This position is about providing our customers with a great collision experience and understanding their needs.

What You Will Do

Schedule repair for customers, communicate with customers, ensure documentation is complete, photograph vehicles, update clients on repair progress, handle telephone inquiries, evaluate vehicle damage, prepare estimates, and perform other duties as assigned.

Why It Might Be a Fit

Ability to thrive in a fast-paced environment with many priorities, professional appearance, excellent communication capability, and ability to set and achieve targeted goals.

Requirements

  • be at least 18 years old
  • have a valid driver's license with an acceptable driving record
  • pass a pre-employment drug screen
  • undergo a background check

Benefits

  • Medical, Dental, & Vision Insurance
  • 401(K) Plan with 50% company match
  • Life Insurance
  • Paid Vacation
  • Sick leave
  • Paid Holidays
  • Employee discounts on new vehicles, parts, and services
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