OVERVIEW
Commercial Lines Assistant Account Manager
Location: In Office - Lubbock, Texas
About Alera Group
Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.
Why Join Alera Group?
- Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
- Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
- Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.
The Opportunity
At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Commercial Lines Assistant Account Manager, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.
RESPONSIBILITIES
- Provide day-to-day service support to Commercial Lines Account Managers and Producers
- Respond to client, carrier, and internal inquiries regarding coverage, billing, claims, and policy servicing
- Document client interactions, service requests, and account activity within agency management systems
- Coordinate renewal timelines and maintain renewal tracking tools and reports
- Assist in marketing new and renewal business by preparing submission materials and tracking carrier quotes
- Review policies, quotes, and underwriting information for accuracy and completeness
- Prepare proposal materials, coverage comparisons, and presentation documents for client meetings
- Monitor follow-up activities related to renewals, endorsements, service requests, and outstanding account items
QUALIFICATIONS
Required Qualifications
- Minimum 1 year of commercial insurance, insurance operations, or related industry experience preferred
- Active Property & Casualty License or ability to obtain within the required timeframe
- Basic understanding of commercial Property & Casualty insurance coverages and underwriting principles
- Experience using Microsoft Office applications including Outlook, Word, and Excel
- Strong organizational skills and attention to detail
- Excellent verbal and written communication abilities
- Ability to manage multiple priorities while meeting deadlines in a fast-paced environment
- Strong problem-solving skills and a proactive, team-oriented mindset
Preferred Qualifications
- Experience supporting commercial insurance account management teams
- Familiarity with agency management systems and insurance technology platforms
- Experience assisting with renewal marketing and carrier submission processes
- Knowledge of policy servicing activities including endorsements, certificates, and billing support
- Experience reviewing insurance policies, quotations, and coverage documentation
- Ability to prepare client-facing presentations and proposal materials
- Experience working directly with insurance carriers and underwriting teams
- Commitment to professional development and continued industry education
Compensation
- Hourly Range: $21.50–$26.50 hourly
Benefits
Eligible colleagues enjoy a comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k)
- Generous paid time off
- Professional development and career growth opportunities
ADDITIONAL INFORMATION
Work Arrangement
This position is In Office
- Remote: This role is primarily remote.
- Hybrid: This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.
- In-Office: This role requires regular on-site attendance at the designated office location.
Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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Location Type
In-Office