Commercial Operations Manager

The Commercial Operations Manager leads a customer-focused commercial team to deliver exceptional customer experience throughout the estimating, order fulfillment, and project execution process. This leader is responsible for developing and managing Estimating, Customer Service, and Project Management teams to ensure timely, accurate, and proactive communication with customers while driving operational excellence.

What You Will Do

Build and lead a distinct team of estimators, customer service representatives, and project lead personnel to effectively process orders, service customers, manage risk, and improve internal processes. Develop and implement processes to manage sales orders, forecast shipments, and review customer purchase orders to ensure compliance with approved price levels and terms.

Why It Might Be a Fit

The ideal candidate will have strong business and financial acumen, excellent communication skills, and the ability to relate across multiple levels with contractors, engineers, subs, and government officials. The Commercial Operations Manager will work closely with Sales, Engineering, Production, and Transportation teams to anticipate needs, resolve issues, and ensure commitments are met.

Requirements

• BS degree or equivalent industry experience required; MBA preferred
• 5+ years sales and/or operations management experience in manufacturing, industrial, or construction environment preferred
• Demonstrated ability to read and understand blueprints and contracts
• Strong business and financial acumen that translates to sound, profitable sales, and business decisions
• Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs, and government officials
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software
• Process improvement or lean manufacturing certification

Benefits

• Base salary range of $90,000 to $110,000/year
• 15% annual bonus
• Vacation hours of two weeks per year
• Sick leave benefits up to 56 hours per annum
• 401k plan
• Short-term and long-term disability benefits
• 11 paid holidays per year
• Annual community volunteer paid day