Commercial Risk Quality Assurance Manager

The Commercial Risk Quality Assurance Manager is responsible for developing, planning, managing, and overseeing quality assurance (QA) reviews within the department. This role establishes metrics and enhances analytical reporting to evaluate adherence to credit policy. The role guides Commercial Operations teams to ensure proper credit policy execution and appropriate credit decision authority for commercial finance products.

What You Will Do

Plan, manage, and perform data driven QA sampling reviews for Commercial Operations to ensure credit policy compliance. Assess operational efficiency, identify root causes and provide QA analysis to Commercial Operations. Maintain settlement rate reports, prepare, and validate data, and perform issue to issue analysis.

Why It Might Be a Fit

Minimum 5-7 years’ progressive experience including risk analytics, quality assurance (QA sampling/reviews), policy/procedure development and review. Commercial credit underwriting and operations experience required. Project management experience preferred.

Requirements

• Minimum 5-7 years’ progressive experience
• Commercial credit underwriting and operations experience
• Project management experience preferred
• Automotive finance experience preferred
• Bachelor’s degree in Business Administration, Mathematics, Economics, Finance, Operations Research, Statistics, or a related field/quantitative experience
• Certified six sigma training/background preferred
• Proficiency with Microsoft Office Suite, including advanced Excel; PowerPoint
• Strong statistics/analytics, strong data interpretation, and reporting
• Ability to understand policy guidelines, document data analysis, and explain complex systems/business problems
• Self-directed and results oriented
• Exceptional attention to detail and quality
• Ability to work autonomously and in a team environment
• Excellent written/verbal communication, including presentation skills
• Strong interpersonal/collaboration skills across functions
• Strong results orientation with integrity, creativity and good judgment
• Ability to challenge existing practices, when appropriate

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice