Role OverviewThe Patient Communication Coordinator is responsible for handling all incoming calls to the call center, providing information, scheduling appointments, coordinating referrals, and resolving patient concerns with empathy and professionalism.
What You Will Do
Answer incoming calls, provide information, schedule appointments, coordinate referrals, and resolve patient concerns.
Why It Might Be a Fit
This role requires a patient-first customer service mindset, clear and professional communication, active listening, problem-solving, and conflict resolution skills.
Requirements
- Strong and friendly verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfort with computers and learning new systems (EHR, scheduling platforms, email)
- Empathy and discretion in handling sensitive patient situations
Benefits
- Competitive pay: $18-$25
- Comprehensive optometry and customer service training
- Supportive, collaborative team environment
- Growth and advancement opportunities
- Engaging workplace committed to work-life balance
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