Role OverviewThe Communications Operator serves as a vital support network for the Friendswood Police Department, acting as a liaison between the public and the department. They perform essential duties such as answering emergency and non-emergency calls, dispatching police officers, and verifying incident locations.
What You Will Do
The Communications Operator will monitor and operate emergency and non-emergency service telephones and radio communications systems, operate computer systems, verify incident locations, and provide pre-arrival instructions for emergency medical service calls.
Why It Might Be a Fit
The ideal candidate will have strong communication skills, experience in public safety functions, and data entry skills. Bi-lingual skills are encouraged, but not required.
Requirements
- Speed typing (44wpm)
- Operation of radio, telephone, CRT, and related communications equipment
- Strong communication skills and clear diction
- Experience in public safety function, data entry, and filing
- Bi-lingual skills (Spanish/English) encouraged
- U.S. citizenship
- Ability to work a flexible work schedule
- High school diploma or GED
- Minimum of 18 years of age
- Valid Texas Driver's License
- No family violence convictions
- No class A misdemeanor or felony convictions
- No class B misdemeanor conviction within the last 10 years
- No court-ordered community supervision or probation for any criminal offense above the grade of a B misdemeanor
- Minimum one-year telecommunicator experience
- Current/former telecommunicator of any agency who utilizes the central square (formerly Superion, SunGuard, or OSSI) CAD Computer Aided Dispatch System
Benefits
- Emergency Medical Dispatch pre-arrival instructions
- Data entry for all calls for service and other events
- Monitoring of interior and exterior camera systems
- Federal Signal Emergency Alert Siren system activation
- Greater Harris County 9-1-1 Network computer system including emergency notification system (N.E.W.S.)
- Work with computerized mapping systems and printed maps
- Establish and maintain effective working relationships with Police and other law enforcement personnel, Volunteer Fire and Emergency Medical personnel, Animal Control Officers, other city departments, and with citizens as required
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