Role OverviewThe Community Guide - Case Monitor provides on-site operational and client support at the Hope Center, ensuring smooth operations and continuity of care between shifts.
What You Will Do
Responsibilities include client engagement, facility maintenance, administrative support, and coordination with program staff to maintain a safe, organized, and welcoming environment for guests.
Why It Might Be a Fit
The ideal candidate will have excellent organizational skills, attention to detail, and strong verbal, written, and listening communication skills.
Requirements
- High School diploma or equivalent
- Experience working in a shelter, human services, community support, or similar setting
- Experience providing direct client or customer support
Benefits
- Medical, dental and vision insurance
- Health Savings Account
- Pet insurance
- 401(k) with a generous employer match
- ATHENA-paid Life and Accidental Death & Dismemberment Insurance
- Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children
- Short- and Long-Term Disability
- Employee Assistance Program (EAP)
- Paid Time Off (after 90 days, up to 7 days per year)
- Paid Holidays (time and a half if worked): New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas
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