Community Relations Associate

Requirements

• Maintains thorough working proficiency in YARDI
• Timely and accurately maintains all current and new prospect records in YARDI
• Ensures all lead sources are identified in the YARDI system
• Supports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects
• Assists the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentable
• Supports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals
• Demonstrates effective telephone skills producing qualified leads and appointments
• Meets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understanding
• Coordinates the resident assessment with the Resident Services Director
• Ensures the apartment is fully ready for move-in
• Gathers YARDI reports for analysis and interpretation
• Answer telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales
• Ensures inquiry forms are always available at front desk
• Supports Community Relations Director in planning and coordinating two lead generating events each month
• Meets and greets visitors and tours prospects
• Assist Community Relations Director with External Business Developments and Networking opportunities
• Ensures building shows a positive first impression
• Maintains and grows occupancy to maximum levels
• On the Move-In day, the Community Relations Associate: Collects any remaining paperwork, Arranges lunch or dinner for the resident and family members on the Move-In day, Communicates any necessary apartment readiness needs, Maintains and open & ongoing dialogue with the resident and/or family from the time community fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs, Initiates communication with resident’s physician and/or family to ensure completion and delivery of the Physician’s Statement and any state-specific forms, Communicates orally and in writing, and cultivates all prospects, Facilitates the resident assessment with the Community Relations Director, Reviews, reads, notates any pertinent information about the resident to the team, Maintains and protects the confidentiality of resident information at all times

Benefits

• Health insurance
• 401K with match
• Paid time off