Community Resource Navigator

The Community Resource Navigator provides state public benefits assistance and referrals to clients across the Houston Food Bank's 18-county service area. This position requires traveling to social service agencies, Houston Food Bank sites, and community events, as well as over the phone and virtually. The Community Resource Navigator will be responsible for assessing applications, handling client documentation, collecting information, entering data, and providing great customer service.

What You Will Do

Provides application assistance to clients for public state benefit programs via the Texas Health and Human Services Commission (HHSC) online application or paper application(s) at Field Sites. Ensures HIPAA compliance by safeguarding clients' information. Accurately enters client data, and collects, verifies, and scans appropriate documents into the eligibility database according to Eligibility Policies and Procedures.

Why It Might Be a Fit

This position requires strong customer service skills, ability to communicate complex information clearly, and ability to work with a diverse population, including the public. The ideal candidate will have a strong ethical character, ability to work cooperatively and coordinate well with coworkers and other departments, and strong time-management skills.

Requirements

• High School Diploma from an accredited school or general education development (GED) certificate
• 2 years of related case management services to clients
• Must have reliable transportation, a valid driver's license, and insurance
• Ability to pass a background check administered by the Houston Food Bank and HHSC
• Proficient in Microsoft Office Suite
• Ability to learn new software systems
• Must be able to perform basic mathematical functions such as addition and multiplication
• Excellent verbal and written communication skills
• Ability to communicate complex information clearly
• Ability to understand and follow directions and complete complex state benefits applications
• Strong ethical character
• Ability to work with a diverse population, including the public
• Strong customer service skills and willingness to assist others
• Able to work cooperatively and coordinate well with coworkers and other departments
• Strong time-management skills, self-starter, self-motivated
• Strong problem-solving abilities
• Strong organizational skills
• Ability to work on and adapt to multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment
• Ability to work independently with minimum supervision
• Ability to adapt to change

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays