Role OverviewThe Community Triage Manager leads universal intake for Mission Services, providing one front door for people seeking help, screening and prioritizing each person by need, then routing them to the right program with a clean handoff. The role sets and holds the intake standard across programs, supervises the intake team, and owns front-door data quality in CaseWorthy. This is an intake and routing role, not a clinical role or long-term case management role.
What You Will Do
Screening and prioritization, routing and handoffs, data and front-door quality, referral partnerships, and team supervision. The Community Triage Manager will run one standard assessment at every access point, prioritize people by need and urgency, and route each person to the right program with a warm handoff.
Why It Might Be a Fit
The ideal candidate will have experience conducting intake, screening, and needs-based prioritization in a human services or nonprofit setting, including recognizing urgent or crisis situations. They will also have knowledge of and practice in trauma-informed care, experience keeping accurate, timely client records in a case management or data system, and strong data and spreadsheet skills.
Requirements
- Bachelor's degree in human services, social work, public administration, or a related field, or an equivalent combination of education and experience
- 3 to 5 years conducting intake, screening, and needs-based prioritization in a human services or nonprofit setting
- Experience with coordinated entry, no wrong door, or universal intake models, including standardized assessment tools
- Knowledge of and practice in trauma-informed care
- 2 or more years supervising a front-line or intake team, including coverage, workload, standard work, and training
- Experience keeping accurate, timely client records in a case management or data system such as CaseWorthy or HMIS
- Strong data and spreadsheet skills, including reporting, using advanced Excel or Google Sheets
- Experience coordinating referrals and warm handoffs across internal programs and outside agencies
Benefits
- Valid driver's license and reliable transportation
- Computer literate, knowledge of MS Office required
- Must pass a criminal background check
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