Compliance Coordinator

Massachusetts
Any Location, MA
Category Healthcare
Job Description
Tewksbury Hospital is seeking a dynamic Compliance Coordinator to lead meaningful work that directly impacts patient experience. The Coordinator will oversee complaint investigations, guide incident reporting, and ensure organizational readiness for product recalls. The ideal candidate is a detail-oriented professional who thrives in a collaborative environment and enjoys translating data into action.

Requirements

  • Conduct investigations on patient complaints received electronically, by paper, or through the Incident Reporting system.
  • Oversee the Online Incident Reporting process and prepare monthly reports for Quality Management committees.
  • Lead employee Quality Safety Committee meetings, maintain action plans, and report employee safety and patient complaint data at relevant committees.
  • Serve as co-chair for the Patient and Family Advisory Committee (PFAC) and present patient and family satisfaction survey findings, coordinating follow-up actions.
  • Collaborate with the Chief Quality Officer to develop and implement quality and safety action plans.
  • Manage administrative operations of the Quality Management department, including planning, organizing, and reviewing progress toward departmental goals with direct reports.
  • Ensure hospital compliance with product recalls and provide summary reports to Environment of Care (EOC) and Quality & Patient Safety (QPS) committees.
  • Foster and maintain collaborative relationships across all services and departments to support an integrated quality and safety environment.

Benefits

  • Comprehensive Benefits
  • Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures
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