Role OverviewProvides technical assistance in support of software, hardware, and networking tools used by employees of the Montana Department of Transportation. Responsible for developing training materials and assists with formal technical and computer training.
What You Will Do
Troubleshoot complex problems, assist employees with personal computers, printers, scanners, and other computer peripherals, and ensure compliance with MDT network standards.
Why It Might Be a Fit
The successful candidate must have the ability to troubleshoot complex problems while providing customer service to employees, knowledge of computer operating systems, and principles of computer networking.
Requirements
- Bachelor's degree in computer science, information systems or a related field
- 1 year of experience in computer systems administration or information technology support experience
- Ability to troubleshoot complex problems while providing customer service to employees
- Knowledge of computer operating systems (such as Microsoft Windows) and principles of computer networking
Benefits
- Culture of public service and a commitment to work/life balance
- Potential hybrid remote work arrangement available
- Health, Dental, and Vision Insurance
- Access to Montana Health Centers
- State Retirement plan and additional savings opportunities
- Overtime compensation or compensatory time for all time in a pay status over 40 hours in a workweek
- Paid vacation, sick leave, and holidays
- Eligibility for Public Service Student Loan Forgiveness
- Relocation assistance may be offered to the successful candidate at the time of offer
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