Role OverviewThis is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent provides user support for the Audit and Collection units, administers the Department's Local Area Network (LAN), and coordinates with the Information Services Program (ISP) to resolve technical issues related to hardware, software, communication components, and system security requirements. The incumbent also performs ongoing networking audits to ensure security compliance and system integrity.
What You Will Do
Provides user support for the Audit and Collection units, administers the Department's Local Area Network (LAN), and coordinates with the Information Services Program (ISP) to resolve technical issues.
Why It Might Be a Fit
This position requires one year of experience providing technical support, experience researching system issues, and professional experience supporting users in Microsoft Office Suite.
Requirements
- One year of experience providing technical support
- Experience researching system issues and implementing system resolution
- Professional experience supporting users in Microsoft Office Suite
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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