Computer Support Technician III

The Computer Support Technician III will perform advanced troubleshooting, install, configure, and provide user support for personal computers and peripheral equipment. They will work with staff on issues outside their areas of responsibility as needed. The incumbent will oversee, coordinate, and/or participate in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.

What You Will Do

The successful candidate will have the following responsibilities: performs advanced troubleshooting, installs, configures, and provides user support for personal computers and peripheral equipment, works with staff on issues outside their areas of responsibility, oversees, coordinates, and/or participates in projects, provides hardware and software technical training and professional development for other technicians, provides Tier III advanced support for other technicians, monitors Service Desk queue and resolves support tickets, documents work performed and resolution(s), identifies, analyzes, and resolves problems and issues through the use of troubleshooting tools and techniques as well as teamwork.

Why It Might Be a Fit

The successful candidate will have the following required knowledge, skills, and abilities: advanced knowledge of Microsoft products, including operating systems, office suite, and outlook in a network environment, advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments, skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware, ability to perform advanced troubleshooting on various manufacturers of computers, ability to plan, organize, manage, and track projects, ability to communicate effectively both verbally and in writing, ability to read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to desktop standards, ability to mentor, train, and support other technicians.

Requirements

• High School diploma or equivalent and 3 years of work experience in the installation, maintenance, and advanced technical support of workstation hardware. At least one year of this experience leading information technology projects.
• OR 3 years of experience providing customer service and advanced technical support with Microsoft Office 365 and Windows 7 or above operating systems.
• OR Technical certifications from workstation training programs such as CompTIA A+, CompTIA Net+, and MCDST may be substituted for 1 year of experience.
• OR Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university. 1 year of work experience in the installation, maintenance, and technical support of workstation hardware.

Benefits

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision, and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year
• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)