Concierge - Loyalty Ambassador

Sheraton San Diego
San Diego, CA
Category Hospitality
Job Description
The Concierge / Loyalty Ambassador is a highly visible resort host based in the lobby, focused on delivering personalized, elevated experiences while driving incremental resort revenue. This role combines proactive guest engagement, elite loyalty recognition, destination expertise, and strategic upselling of premium resort offerings.

Requirements

  • Understand the mission, vision, and goals of the hotel
  • Prioritize and work efficiently with limited supervision
  • Be detail oriented and able to multi-task efficiently
  • Possess excellent communication, follow up, and organizational skills
  • Be proactive and have a creative, positive, and focused attitude
  • Maintain confidentiality and sensitive information

Benefits

  • Health insurance
  • Paid time off
  • Retirement plan
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Employee discount
  • Employee assistant program
  • Food provided
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