Concierge $25–$30/hr with Service Charge

Hyatt
Any Location, CA
Category Hospitality
Job Description
Concierge plays an essential role in creating personalized and memorable experiences for guests at Alila Ventana Big Sur resort, integrating sustainable practices and delivering seamless service.

Requirements

  • High school diploma or equivalent required; coursework in Hospitality, Tourism, or Communications preferred
  • Previous luxury hotel concierge or guest services experience strongly preferred
  • Deep knowledge of local attractions, dining, hiking, arts, and culture in Big Sur and surrounding areas — or enthusiasm to learn quickly
  • Excellent written and verbal communication skills, with a professional and engaging presence
  • Strong problem-solving and interpersonal skills; ability to multitask and remain gracious under pressure
  • Flexible schedule availability, including weekends, evenings, and holidays
  • Valid driver's license required

Benefits

  • Complimentary hotel stays
  • Wellness programs
  • Tuition reimbursement
  • Paid parental leave
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