Concierge

Hyatt
Miami, FL
Category Customer Service
Job Description
Provide excellent customer service as a Concierge at Andaz Miami Beach Resort & Spa, assisting guests with requests and providing information to enhance their stay. Maintain a clean and organized lobby, and communicate with designated departments and personnel.

Requirements

  • A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field
  • Ability to speak a second Language fluently
  • Good working knowledge of Reserve/Opera software
  • Excellent proficiency with Microsoft Suite applications
  • Refined verbal and written communication skills
  • Ability to work a flexible schedule; weekends, holidays, overnight shifts
  • Physically agile, ability to stand or walk for long periods of time
  • Excellent time management and organizational skills
  • Excellent problem solving skills
  • Well-groomed, professional appearance
  • Les Clefs d-Or affiliation is required

Benefits

  • Free room nights
  • Discounted and Friends & Family Room Rates
  • Medical, Dental, and Vision Insurance with only a 30-day waiting period!
  • 401K with company match
  • Free Parking
  • Generous Paid Time Off
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
  • Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
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