Role OverviewThe Concierge is responsible for providing exceptional customer service to residents, guests, and visitors. They will answer telephones, record and direct calls, monitor the Emergency Alert System, and maintain a safe and secure environment. The Concierge will also provide clerical support to the administrative staff and encourage teamwork through cooperative interactions with co-workers and other departments.
What You Will Do
Answer telephones, record and direct calls, monitor the Emergency Alert System, maintain a safe and secure environment, provide clerical support, and encourage teamwork.
Why It Might Be a Fit
Must have excellent customer service skills, be able to operate a personal computer and be proficient in MS Office programs, and possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
Requirements
- Must be at least 18 years of age
- High school diploma or equivalent
- Prefer two (2) years of experience in a hospitality setting or prior senior living community
- Excellent customer service skills
- Able to operate a personal computer and be proficient in MS Office programs
- Possess written and verbal skills to interact and communicate effectively
- Must pass a Criminal Background check and Health Screening tests
Benefits
- Medical, Dental, and Vision benefits
- Vacation, Personal Day, Sick Pay, Holidays
- Complimentary Meals
- Bonus Opportunities
- Company Paid Life Insurance
- Team Member Discount Program (LifeMart)
- 401(k) Savings Plan with Company Match
- Recognition Programs
- Student Loan Refinancing
- Pet Insurance
- Employee Assistance Program
- Emergency Financial Assistance
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