Concierge

The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and after each visit. This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated.

What You Will Do

Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression. Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments.

Why It Might Be a Fit

The Concierge embodies our Club’s values of Warm Welcomes, Magic Moments, and Fond Farewells, ensuring every interaction enhances member satisfaction and loyalty. This role requires a service-oriented mindset with the ability to make every member and guest feel valued.

Requirements

• High school diploma or equivalent
• A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
• Possess a service-oriented mindset with the ability to make every member and guest feel valued
• Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
• Professional and welcoming phone demeanor
• Positive attitude with a collaborative team spirit

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs
• Paid holidays