Concierge

The Concierge is responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff, in accordance with the company’s mission and values. The Concierge will provide exceptional customer service to all residents, guests, and visitors. The Concierge will also be responsible for maintaining a safe and secure environment for all staff, residents, and guests, following established safety standards.

What You Will Do

The Concierge will answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner. The Concierge will also effectively manage the business center and process incoming and outgoing mail. Additionally, the Concierge will monitor the Emergency Alert System and immediately respond to every call.

Why It Might Be a Fit

The Concierge will work in a team environment and encourage teamwork through cooperative interactions with co-workers and other departments. The Concierge will also be responsible for providing all residents, guests, and visitors with exceptional customer service. The Concierge will be required to possess excellent customer service skills, be able to operate a personal computer, and be proficient in MS Office programs (Word, Excel, etc.).

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests

Benefits

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Bonus Opportunities
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance