Role OverviewThe Concierge is responsible for providing exceptional customer service to residents, guests, and visitors. They will answer telephones, record and direct calls, monitor the Emergency Alert System, and maintain a safe and secure environment.
What You Will Do
The Concierge will greet visitors, fulfill resident requests, arrange tours of the property, and provide clerical support to the administrative staff.
Why It Might Be a Fit
This role requires excellent customer service skills, ability to operate a personal computer, and proficiency in MS Office programs. Prior experience in a hospitality setting or senior living community is preferred.
Requirements
- Must be at least 18 years of age
- High school diploma or equivalent
- Prefer two (2) years of experience in a hospitality setting or prior senior living community
- Excellent customer service skills
- Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
- Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
- Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
Benefits
- Medical, Dental, and Vision benefits
- Vacation, Personal Day, Sick Pay, Holidays
- Complimentary Meals
- Bonus Opportunities
- Company Paid Life Insurance
- Team Member Discount Program (LifeMart)
- 401(k) Savings Plan with Company Match
- Recognition Programs
- Student Loan Refinancing
- Pet Insurance
- Employee Assistance Program
- Emergency Financial Assistance
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