Conference Center Operations Manager

The Conference Center Operations Manager is responsible for the environment in which the event takes place—not for producing the customer's event itself. The customer's Project Officer or organizational point of contact determines the event's purpose, agenda, speakers, attendees, presentations, and mission objectives. The DCC Operations Manager works with that individual to determine where the event will be accommodated within the facility, when the required rooms and spaces will be reserved, how each room must be configured, what A/V, IT, communications, and presentation technology is required, what Distinguished Visitor spaces or support are required, what security, classification, and access considerations affect use of the facility, and what DCC personnel and resources must be coordinated to make the space ready.

What You Will Do

Coordinate the daily use, scheduling, preparation, and readiness of DCC conference rooms, meeting spaces, Distinguished Visitor areas, and supporting facility resources. Work directly with government Project Officers and organizational points of contact to gather requirements for proposed conferences, meetings, training sessions, and other DCC activities. Translate customer requirements into appropriate room reservations, room configurations, technology requirements, access requirements, and facility-support actions.

Why It Might Be a Fit

The successful candidate must be highly organized, customer-focused, comfortable managing multiple competing facility requirements, and capable of enforcing DCC policies and operational limitations while maintaining a professional customer experience. The position requires professionalism, discretion, sound judgment, attention to detail, and the ability to remain composed in a high-visibility military environment.

Requirements

• Must be a U.S. Citizen.
• Must possess or be able to obtain a DoD Secret security clearance.
• Must be able to meet installation access and background screening requirements.
• Minimum of three years of progressively responsible management experience, preferably supporting DoD, military installation, federal government, conference center, hospitality, or event operations.
• Demonstrated experience planning, coordinating, and executing events, meetings, conferences, or projects involving senior leaders, executives, distinguished visitors, or government customers.
• Demonstrated ability to supervise and coordinate a multidisciplinary team, preferably including audiovisual, information technology, facilities, custodial, customer service, or administrative personnel.
• Strong customer-service mindset with the ability to anticipate customer needs, resolve concerns, and maintain professional relationships.
• Excellent verbal and written communication skills, including the ability to prepare correspondence, reports, briefings, and event documentation.
• Strong organizational, analytical, and planning skills with the ability to manage multiple events, projects, and deadlines simultaneously.
• Ability to remain calm and professional under pressure while resolving operational, technical, or logistical challenges.
• Working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience with EventPro or similar event scheduling/event management software is preferred.
• Familiarity with military protocol, customs, courtesies, organizational structure, distinguished visitor support, and secure facility operations is strongly preferred.
• Familiarity with force protection, access control, facility management, and secure event coordination is preferred.
• Bachelor’s degree or three plus years of equivalent relevant experience in hospitality management, Event Management, Business Administration, Communications, or a related field is preferred.
• Professional certification in event or conference management, such as CMP, CEM, or equivalent, is preferred.
• Training or certification in DoD, federal, or military protocol procedures is highly desirable.

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Training and certification programs
• Access to government facilities and resources
• Security clearance
• Installation access and background screening requirements