CONFIGURATOR L4

Wipro
Sunnyvale, CA
Job Description
The Configurator L4 role involves configuring and maintaining software and technological aspects of projects for a Wipro client, providing system configuration support, and maintaining configuration archives.

Requirements

  • Provide assistance in configuration of applications based on client requirements
  • Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners
  • Plan and execute assigned configuration tasks within deadlines
  • Provide system configuration support based on changing business needs
  • Assist in system analysis, design, development, and testing activities
  • Provide support in developing, implementing and testing patch releases and system upgrades
  • Maintenance of the configuration archive and its upkeep
  • 100% compliance to configuration standards and procedures
  • Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log
  • Analyze and resolve configuration issues in a timely manner
  • MIS Management, Reporting & Backend Support
  • Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders
  • Documentation & reporting as per the client need on configuration standards
  • Issue resolution in minimum time possible with respect to any modification or change requested by the client
  • Continuous Integration, Deployment
  • 100% error free on boarding & implementation, throughput %, Adherence to the schedule
  • Quality & CSAT
  • On-Time Delivery, Troubleshoot queries
  • Customer experience, completion of assigned certifications for skill upgradation

Benefits

  • Full range of medical and dental benefits options
  • Disability insurance
  • Paid time off (inclusive of sick leave)
  • Other paid and unpaid leave options
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