Role OverviewThe Connection Advisor Associate serves as the first point of contact for incoming calls to the Connection Center. This role is responsible for meeting caller needs by confirming and updating patient demographic and insurance information, scheduling or modifying appointments, and documenting interactions using call center and electronic health record systems.
What You Will Do
Answers assigned calls, prioritizes, screens, and/or redirects calls as needed. Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures.
Why It Might Be a Fit
The ideal candidate will have excellent organizational, analytical, critical thinking, and written and verbal communication skills. Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds.
Requirements
- High School Diploma
- One year data look-up/data entry experience
- Two years’ experience in customer service involving complex analytical problem-solving skills
- One year’s experience in a call center with an emphasis in customer service/medical industry
- One year of remote work experience
Benefits
- Medical
- Dental
- Vision
- Life, Short and Long-term Term Disability Insurance
- Retirement Funds
- Paid Time Off
- Tuition reimbursement
- License and Certification reimbursement
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