Role OverviewThe Connection Advisor Outreach answers incoming calls and meets caller’s needs, confirms patient demographic information, verifies insurance, and schedules appointments. The role is part of the Connection Center, a fast-paced inbound call center where schedulers deliver exceptional service.
What You Will Do
Answer incoming calls, schedule appointments, cancel or reschedule appointments, provide outreach services, and troubleshoot complex issues. Promote patient and provider satisfaction and advance the continuum of care.
Why It Might Be a Fit
The ideal candidate has excellent organizational, analytical, and communication skills, with experience in customer service, data entry, and scheduling. They must be able to work cohesively with diverse individuals and exceed quality standards.
Requirements
- High School Diploma
- Two years data look-up/data entry experience
- Two years’ experience in customer service involving complex analytical problem-solving skills
- One year experience, a combination of Connection Advisor Associate, Connection Advisor Intermediate, and Senior positions
- One year of remote work experience
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short and Long-term Term Disability Insurance
- Retirement Funds
- Paid Time Off
- Tuition reimbursement
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