Role OverviewThe Connection Advisor Outreach is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently—speaking with patients, scheduling appointments, documenting conversations, and resolving escalations—all while maintaining professionalism and composure in a dynamic environment.
What You Will Do
Answers incoming calls, confirms patient demographic information, verifies insurance information, schedules, cancels, or reschedules appointments, provides outreach services, and troubleshoots complex issues.
Why It Might Be a Fit
We are looking for individuals with excellent organizational, analytical, critical thinking, and written and verbal communication skills, ability to work cohesively with diverse backgrounds, and technical proficiency in basic computer skills and applications.
Requirements
- High School Diploma
- Two years data look-up/data entry experience
- Two years’ experience in customer service involving complex analytical problem-solving skills
- One year experience, a combination of Connection Advisor Associate, Connection Advisor Intermediate, and Senior positions
- One year of remote work experience
Benefits
- Competitive pay rate
- Medical, Dental, Vision insurance
- Life, Short and Long-term Term Disability Insurance
- Retirement Funds
- Paid Time Off
- Tuition reimbursement
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