Role OverviewThe Constituent Services Liaison serves as the primary liaison between the 20th Judicial District's Child Support Office and the Tennessee Department of Human Services (TDHS) constituent services function. This individual receives and acknowledges work orders, responds directly to customer inquiries, and assigns work orders to case managers. The role requires excellent communication skills and a strong understanding of the child support process.
What You Will Do
Responsibilities include responding to customer inquiries, assigning work orders, entering contacts into a contact tracker, producing daily reports, and performing related duties as required.
Why It Might Be a Fit
The ideal candidate will have at least two years of experience in a child support or customer service call center environment, an associate's degree or above, and excellent communication skills.
Requirements
- Associate's degree or above
- At least two years of experience in a child support or customer service call center environment
- Excellent communication skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- STD, LTD
- Life Insurance
- Employee Assistance Program
- Telehealth Services
- Paid Time Off
- Volunteer Paid Time Off
- Time off provided on most State Holidays
- Nectar Rewards
- On-Demand Pay
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