Construction Servicing Manager

Requirements

• Provide support and guidance to the Construction Servicing staff for daily operations and mentoring for long term development.
• Responsible for monitoring construction progress and overseeing all loan disbursement requests, draw schedules and lien waivers and identify potential delays, cost overruns or compliance issues.
• Manage interest billings, including monitoring timeliness of interest payments.
• Monitor and maintain accurate records of insurance policies including builders’ risk, homeowner policies and general liability coverage.
• Perform risk assessments for the Construction Servicing portfolio on an ongoing basis and participate in OTC Risk Management strategies.
• Assist in producing accurate reporting for all aspects of Construction Servicing.
• Ensure Construction Servicing Staff maintains and ensures compliance with Construction Lending Guidelines and industry regulatory requirements
• Manage and monitor servicing performance standards, service deliverables, and productivity benchmarks including pipeline management, turn time, and customer satisfaction.
• Meet all QC and Audit benchmarks monitoring monthly quality and compliance reports to identify issues and trends and work with appropriate personnel to remediate.
• Develop and implement action plans to reduce error and mitigate risk and ensure adherence to corporate internal control standards.
• Develop and implement procedural changes to improve efficiency and productivity in line with the Construction Lending Department objectives and standards.
• Handle internal and external inquiries from borrowers, builders, loan officers, and other parties to the transaction.
• Ensure proper safeguarding of confidential and proprietary information of consumers and other protected information under the Company’s Information Security Policy.
• Other job duties as assigned.

Benefits

• medical
• dental
• vision
• life insurance
• AD&D
• LTD
• 401(k) with employer match