Role OverviewThe Consumer Care Representative (Customer Service) works under close supervision to make initial contact with debtors, inform them of delinquencies, and advise them of repayment and resolution options. The role involves routine collections, entry-level information gathering, and verification for certain accounts.
What You Will Do
Skip-tracing debtors, handling incoming and outgoing collection calls, negotiating balance payments, reviewing accounts, and documenting interactions with debtors.
Why It Might Be a Fit
The position requires excellent communication skills, knowledge of modern office procedures, and the ability to comply with rules and regulations related to debt collection. The role offers a flexible schedule, paid training, and a monthly bonus potential.
Requirements
- High school diploma or GED
- Reading and typing
- Working knowledge of modern office procedures, methods, and computer equipment
- Excellent communication skills
- Principles and practices of customer service
- Good organizational skills and attention to detail
- Ability to comply with rules, regulations, laws and methods as related to debt collection
- Successfully complete and pass the FDCPA test
- U.S. citizenship and security clearance granting access to classified information
Benefits
- 11 Paid Holidays
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
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