Consumer Care Representative

The Consumer Care Representative works under close supervision to make initial contact with debtors, inform them of delinquencies, and advise them of repayment and resolution options. They make routine collections and forward complicated accounts to managers or other staff for resolution.

What You Will Do

Skip-tracing debtors, handling incoming and outgoing collection calls, negotiating balance payments, reviewing accounts, and documenting interactions with debtors.

Why It Might Be a Fit

Excellent communication skills, ability to work independently, and compliance with rules and regulations are required. The position offers a hybrid work opportunity with a competitive hourly rate and benefits package.

Requirements

• High school diploma or GED
• Collection experience preferred
• Reading and typing skills
• Working knowledge of modern office procedures and computer equipment
• Excellent communication skills
• Principles and practices of customer service
• Good organizational skills and attention to detail
• Ability to comply with rules, regulations, and laws related to debt collection
• Work independently in the absence of immediate supervision
• Ability to handle and resolve recurring problems
• Successfully complete and pass the FDCPA test
• U.S. citizenship and security clearance granting access to classified information

Benefits

• 11 Paid Holidays
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance