Role OverviewThe Consumer Care team at Wellness Pet Company is responsible for engaging with pet parents through various channels, delivering responses with personality and warmth, and building relationships to turn every interaction into a reason to love the brand. The team works in-office Monday through Thursday and remotely on Fridays, with a requirement to reside within or be willing to relocate to a commutable distance from the Burlington office.
What You Will Do
The Consumer Care Representative will engage with pet parents through phone, chat, email, and social media, delivering responses with personality, warmth, and brand enthusiasm. They will also proactively troubleshoot customer questions and concerns, offer creative solutions, and build relationships to anticipate needs and turn every interaction into a reason to love the brand.
Why It Might Be a Fit
The ideal candidate will possess a bachelor's degree or equivalent professional experience, a minimum of one year of previous customer service experience, and entry-level skills using Microsoft Office applications. They will also have a positive attitude, excellent written and verbal communication skills, and the ability to work with minimal supervision in a dynamic, fast-paced environment.
Requirements
- A bachelor's degree or equivalent professional experience
- A minimum of one year of previous customer service experience
- Entry level skills using Microsoft Office applications
- A positive attitude
- Excellent written and verbal communication skills
- Excellent problem-solving skills
- A genuine passion for helping people and building connections
- The ability to work with minimal supervision in a dynamic, fast-paced environment
Benefits
- Best-in-class benefits package
- Warm and welcoming environment
- Opportunities for learning and growth
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