Consumer Experience Agent (Gregory)

Samsonite
Salt Lake City, UT
Category Retail
Job Description
As a Consumer Experience Agent for Gregory, you will be the front-line ambassador for our brand. We are looking for a candidate that will partner with our passionate and incredibly talented team to build an authentic, professional and world class consumer experience.

Requirements

  • Support incoming consumers via multiple media channels (phone, email, chat, SMS, and social media) while maintaining a high level of professionalism and patience.
  • Assist consumers with topics such as (but not limited to): Brand, website, or product knowledge based on questions and complaints.
  • Meet and surpass determined productive metrics on a consistent basis.
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