Consumer Experience Liaison

Requirements

• Creates and maintains connections to and relationships with community members and organizations.
• Supports Frederick Health's connections to the public at large.
• Develops and executes outreach strategies to support growth and patient retention.
• Establishes and maintains relationships with community organizations and influencers.
• Provides community/referral sources with information relative to services and programs offered by FH.
• Attends community board meetings, advisory councils, health committees, and other key stakeholder meetings.
• Assists with the Patient & Family Advisory Council.
• Develops and fosters excellence in patient experience practices across ambulatory sites.
• Works with Director, Supervisor, and Patient Experience Specialists to develop educational materials and programs.
• Supports outpatient experience improvement initiatives.
• Effectively educates outpatient team members through educational in-services and materials.
• Responds promptly to patients/families requests to discuss their experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-Term Income Replacement
• Long-Term Disability
• Paid Time Off program
• 403B retirement plan with employer match
• Free financial planning sessions
• Educational assistance program
• Employee Assistance Program