Role OverviewThe role is primarily responsible for guiding members through the loan application process from initial inquiry to contract preparation, ensuring a seamless and positive experience. The ideal candidate is detail-oriented, service-driven, and skilled at balancing relationship-building with compliance and operational accuracy.
What You Will Do
Assist members throughout the consumer loan journey, providing clear guidance and support from application to closing. Originate consumer loan applications accurately and efficiently.
Why It Might Be a Fit
The ideal candidate is detail-oriented, service-driven, and skilled at balancing relationship-building with compliance and operational accuracy. Strong communication skills, both verbal and written, are required.
Requirements
- High school diploma or equivalent required
- Strong communication skills, both verbal and written
- Proven ability to multitask and manage a high volume of member interactions
- Detail-oriented with strong organizational and problem-solving skills
- Ability to work in a fast-paced, goal-driven environment
- Knowledge of lending regulations and compliance standards is a plus
Benefits
- Great health and dental benefits starting day one!
- PTO, long-term disability, and paid holidays
- 401k with 8% company contribution after one year of employment
- Paid leave policy after 12 consecutive months of employment
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce
- Tuition reimbursement
- Training and career growth opportunities
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