Consumer Marketing Consultant

As a Consumer Marketing Consultant, you'll be part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture. You'll be a part of the Marketing Program Headquarters (MPH) Program, which provides live agent support for inbound customer inquiries related to current incentives, vehicle inquiries, campaign fulfillment, direct to consumer marketing programs, and other Ford Motor Company general requests.

What You Will Do

Manage new and existing workloads, research and resolve complex customer inquiries, handle inbound customer inquiries, maintain current knowledge of functional areas, and provide multi-channel customer support through inbound and outbound phone calls, email, and chat.

Why It Might Be a Fit

You'll be a fit for this role if you have a genuine desire for interacting and building relationships, exhibit excellent interpersonal, written, and oral communication skills, and are able to work in a team-fostered environment.

Requirements

• High School Diploma or equivalent
• Minimum 1 year experience in sales, marketing, customer service, or any combination thereof
• Minimum 1 year experience in contact center environment
• Knowledge and passion of the Automotive Industry and cutting-edge technology (preferred)
• Problem-solving abilities for resolving basic to complex matters
• Genuine desire for interacting and building relationships
• Exhibit excellent interpersonal, written, and oral communication skills
• Present a professional and polished demeanor escorting the customer through their inquiries
• Ability to work in a team-fostered environment
• Self-sufficient, resourceful, and works well with minimal supervision
• Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word
• Adaptable to a flexible schedule
• Strong Active Listening skills, accompanied by delivering effective probing questions
• Technical Aptitude, Mobile Applications, Electric Vehicle Technology
• Web-Navigation Skills in supporting and guiding customers

Benefits

• Pay rate of $16.50 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)