Role OverviewThe Consumer Sales Representative-Retail is a key contributor in TDS's overall consumer strategy to grow, delight and retain our customers. This position is the primary point of contact for consumer customers inquiring about products and services. The Consumer Sales Representative-Retail handles customers that walk-in to our Retail stores as well as handles inbound customer calls when no customers are in the office.
What You Will Do
Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings through face to face and over the phone interactions.
Why It Might Be a Fit
The Consumer Sales Representative-Retail must meet sales goals and maintain customer service quality expectations for additional commission incentive programs. This position requires strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
Requirements
- 1+ years' experience in a sales or customer service role
- 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
- Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
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