Contact Center Architect – CallMiner

Braven Tech
St. Louis, MO
Job Description
We are seeking a Senior Contact Center Architect with deep expertise in CallMiner to design, implement, and optimize enterprise-scale voice and interaction analytics solutions.

Requirements

  • 8+ years of experience in Contact Center technologies
  • Deep hands-on expertise with CallMiner Eureka
  • Strong understanding of speech analytics, NLP concepts, and quality management
  • Experience integrating CallMiner with leading contact center platforms and CRM systems
  • Proven experience designing enterprise-scale architectures for interaction analytics

Benefits

  • Competitive salary
  • Benefits package
  • Opportunities for professional growth and development
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