Contact Center Associate

KCU
Any Location, WA
Category Customer Service
Job Description
Kitsap Credit Union is hiring full-time hourly Contact Center Associates to work out of our East Bremerton location. The first six months will be on-site, after which you may be eligible for a hybrid schedule based on satisfactory performance. This position is responsible for providing exceptional service through all digital channels while deepening member relationships by cross-selling products and services and educating on digital and self-service options.

Requirements

  • Authentically engage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.
  • Perform daily operations including basic transactions, card maintenance, new accounts, assisting members with their online banking and other financial needs.
  • Promote and effectively educate members on digital and self-service options, with continual education as new products and digital services are introduced.
  • Contribute to and support a positive work environment to ensure an effective, high performing, and cohesive team.
  • Adhere to operational, regulatory, and security requirements while minimizing losses.
  • Maintain a high level of confidentiality relative to any information received directly or indirectly at all times.
  • Contribute to effective department and credit union operations by performing other related duties as assigned.
  • Understand, model, and represent KCU’s core values.

Benefits

  • Free onsite parking
  • Annual time off and sick time accrued
  • 11 Paid holidays
  • 1 Personal floating day
  • Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
  • Employee Assistance Program
  • Choose from a PPO medical plan or a High Deductible with a Health Savings Account
  • 3% KCU funded Safe Harbor Contribution to your 401K
  • KCU will match up to 2% of your 401K contributions
  • All 401K contributions are 100% vested
  • Potential annual incentive in all roles within Kitsap Credit Union
  • Tuition reimbursement
  • 8 hours of paid volunteer time off
  • Discounts on KCU's products and services
  • Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee
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