Role OverviewThe Contact Center Associate will provide excellent customer service, handle high call volume, and multitask. They will also be responsible for order entry, call tracking, and time tracking.
What You Will Do
The main day-to-day responsibilities include providing customer service, adhering to company scripts and policies, and resolving customer issues efficiently.
Why It Might Be a Fit
The ideal candidate will have previous call center and customer service experience, with the ability to communicate professionally and work in a team environment.
Requirements
- High school diploma or GED
- Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
- Ability to communicate in a professional manner
- Previous call center and customer service experience
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company-sponsored life insurance
- Optional life and disability insurance
- Health Savings Accounts
- Flexible Spending Accounts
- 401(k) plus match
- Tuition Assistance
- Paid Parental Leave
- Paid Time Off (PTO)
- Dress for your Day dress code
- Paid holidays
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