Contact Center Associate

Metropolitan Commercial Bank
New York City, NY
Category Finance
Job Description
Metropolitan Commercial Bank is seeking a contact center associate to serve as the primary point of contact for their clients. This role involves delivering exceptional customer service, troubleshooting issues, and assisting clients with financial wellness. The position offers a flexible work schedule and opportunities for growth within the bank.

Requirements

  • At least 2 years’ banking experience, particularly in direct-contact customer services.
  • Treasury management products experience and knowledge.
  • Bachelor’s degree or equivalent experience in banking or finance.
  • Strong organizational, verbal, and written communication skills.
  • Ability to work with minimal direction, demonstrate initiative-taking, and problem-solving.
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