Role OverviewThe Contact Center Branch Manager directs and administers the operational efforts for the branch, ensuring established policies and procedures are followed, and oversees the provision of a full range of services to members and prospective members.
What You Will Do
Responsibilities include developing new business relationships, training and supervising branch staff, and ensuring members are promptly and professionally served.
Why It Might Be a Fit
This opportunity is ideal for those who love working in customer service, have excellent communication skills, and thrive in a fast-paced customer service environment.
Requirements
- Three to five years similar or related experience
- Previous relevant experience preferred
- Strong organizational and managerial skills
- Experience in the financial industry preferred
- Thorough knowledge of credit union services and products
- Understanding of related legal and regulatory requirements
- Understanding of sales and promotion techniques
- Familiarity with credit union branch functions, policies and procedures
Benefits
- Affordable health and vision insurance
- Free dental insurance
- 401K plan with up to a 5% match
- Accrued vacation and injury/illness leave
- Short-term and Long-term Disability
- Life insurance
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