Role OverviewThe Contact Center Operations Specialist plays a key operational role within Communication Services by administering, maintaining, and optimizing customer support systems that enable effective customer engagement. This position partners with several departments to configure and manage Zoom Contact Center in multiple ways.
What You Will Do
Configure, administer, and maintain Zoom Contact Center through platform functionality, design and build web chat workflows, and troubleshoot platform issues.
Why It Might Be a Fit
The individual in this role demonstrates strong technical aptitude, attention to detail, and a service-oriented mindset, contributing to consistent, reliable customer experiences and operational excellence across multiple channels and geographical locations.
Requirements
- Must have a personal relationship with Jesus Christ.
- Must sign the Statement of Faith.
- A high school diploma or equivalent education is required.
- Bachelor’s degree in information systems, business, communications, or a related field is preferred.
- A Charis Bible College graduate is preferred.
- Must pass all required checks.
- A minimum of 2–3 years of experience in customer support operations, contact center administration, or a technical support role is required.
- Experience administering Zoom Contact Center or comparable platforms is strongly preferred.
- Experience supporting telephony systems, call routing, and digital support channels is highly valued.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off (PTO)
- Paid Holidays per year (10)
- Flexible Spending Account (FSA)-Medical/Dependent Care
- Health Savings Account (HSA)
- Voluntary Life and AD&D
- Short Term Disability
- Long Term Disability
- 403(b) Retirement Plan
- Life Assistance Program
- Accident/Hospital
- ID Shield/Legal Shield
- Telehealth
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