Role OverviewJoin our team in a customer contact role focused on delivering exceptional customer service to members, providers, and other stakeholders. This position involves managing inbound and/or outbound communications via phone, email, chat, portals, and secure correspondence systems. Responsibilities include researching claims, verifying insurance coverage, resolving inquiries, and ensuring compliance with healthcare regulations.
What You Will Do
Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms, addressing inquiries with empathy, accuracy, and composure. Listen carefully to questions and concerns, providing clear and accurate information in alignment with company policies and procedures, and escalate complex issues to leadership when appropriate.
Why It Might Be a Fit
We're looking for a dedicated and empathetic professional with strong organizational and communication skills, high attention to detail, and the ability to actively listen, show empathy, and respond to member and/or provider concerns with compassion and clarity.
Requirements
- High school diploma/GED required
- 1–2 years of experience in customer service, preferably healthcare
- Strong organizational and communication skills
- Ability to multitask and navigate multiple systems simultaneously
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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