Contact Center Representative III

The Contact Center Representative III ensures every customer feels valued by engaging in a positive and professional way. This role resolves issues efficiently and accurately by understanding the customer's needs. This role contributes to the growth of the business by developing and deepening new and existing relationships.

What You Will Do

Engage with prospective customers through various channels to guide them through consumer banking services, resolve complex customer issues, and identify cross-sell opportunities.

Why It Might Be a Fit

Must have comprehensive product knowledge, excellent communication skills, and the ability to work in a fast-paced environment. Must be able to adapt to quickly changing priorities and work effectively within a close team environment.

Requirements

• High School diploma or GED
• 2+ years of related customer service experience
• 1+ years of contact center experience preferred
• Successfully complete contact center training
• Cross-trained on multiple contact center specialty skill sets preferred
• Thorough understanding of all aspects of the Contact Center service roles
• Demonstrated sales and service ability
• Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy
• Extensive knowledge of the organization to action and resolve a wide range of escalating situations
• Positive and energetic demeanor
• Excellent listening, reading, and written and verbal communication skills
• High degree of judgement
• Ability to multitask in a fast-paced, dynamic work environment
• Ability to work effectively within a close team environment
• Highly flexible and able to adapt to quickly changing priorities
• Positive approach with a focus on the Customer experience
• Self-starter with ability to work both independently and collaboratively
• Proficiency in standard corporate productivity tools

Benefits

• Base salary
• Variable compensation/incentive awards
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition