Contact Center Representative

As a Contact Center Representative, you will provide positive and professional inbound customer service to ensure issues are resolved efficiently under all conditions. You will engage with customers through various channels (live chat, phone, email, SMS) to guide them through consumer banking services, with a strong focus on effective problem-solving. You will take ownership of customer concerns and resolve customer issues at first point of contact; escalating issues when necessary.

What You Will Do

Your main day-to-day responsibilities will include providing customer service, resolving issues, and engaging with customers to understand their needs. You will also be responsible for completing a broad range of financial transactions in an accurate and efficient manner.

Why It Might Be a Fit

We are looking for a team-oriented individual with excellent listening, reading, and communication skills. You will be able to communicate financial information in a way that is clear and accessible to a wide range of customers. You will also be able to work in a fast-paced, challenging work environment with resiliency.

Requirements

• High School Diploma or GED
• Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
• Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy
• Digital literacy across a broad range of devices
• Exceptional listening skills and a curiosity for helping customers to address their needs and resolve concerns
• Strong relationship management skills, capable of explaining complex banking concepts
• Positive and energetic demeanor
• Ability to communicate financial information in a way that is clear and accessible to a wide range of customers
• Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency

Benefits

• Base salary and variable compensation/incentive awards
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition