Role OverviewWMCU is seeking a Contact Center Representative to join our team in Grand Rapids. This role supports members with interactive ATM transactions, telephone, email, website, and contact requests, providing accurate, timely, confidential, and friendly service for all their banking needs.
What You Will Do
Deliver exceptional member and team member service aligned with WMCU's Core Values. Handle multi-channel member inquiries regarding products, services, credit and debit card troubleshooting, and transactions accurately and efficiently.
Why It Might Be a Fit
Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration.
Requirements
- High school diploma or GED required
- Customer service background with a strong ability to handle challenging situations
- Able to pass a background check
- Must have excellent written and oral communication skills
- Must be detailed oriented
- CU*Answers experience a plus
Benefits
- Competitive salary
- Free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
- Health Savings Account plus company contributions
- 401K plus up to 9% company contributions
- Paid time off (10 holidays, PTO, birthday day & volunteer time)
- Education reimbursement
- Annual merit raises
- Employee Assistance Program
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