Role OverviewResponsible for answering incoming calls, responding to live chat conversations, and resolving member concerns while maintaining excellent member service. Identifies referral options for loans and deposit services, and meets sales targets. Exercises tact, judgment, and initiative in working with members and team members.
What You Will Do
Answer incoming calls, respond to live chat conversations, and resolve member concerns. Identify referral options for loans and deposit services, and meet sales targets. Research and resolve complaints to ensure member retention and satisfaction.
Why It Might Be a Fit
Must be a positive individual who is team-oriented, able to see the steps necessary to get things done, and receptive to learning new tasks. Must be willing to put in the time necessary to get the job done and be flexible and adaptable to changing situations.
Requirements
- Above average written and oral communication skills
- Ability to handle people at all levels
- Good math aptitude
- Sensitive to executive etiquette and protocol
- High degree of poise and tact to represent the credit union positively
- Ability to work under pressure
- Proficient with various computer software programs
- Experience with operating automated and standard office equipment
Benefits
- Full-time position
- Possible remote options when exceeding expectations
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