Role OverviewWe are seeking an organized and motivated part time Contact Center Representative to provide excellent member service, offering assistance and solutions via telephone, email, and written correspondence.
What You Will Do
Provide outstanding service through active listening, time management, and verbal and written communication, process requests, and assist with setting up, troubleshooting, and navigating Mobile Banking, Online Banking, and Bill Pay.
Why It Might Be a Fit
Demonstrate community involvement, adhere to member authentication procedures, and provide coverage in the branches to support the business and scheduling needs of the Credit Union.
Requirements
- Bachelor's degree preferred, but not required
- One (1) or more years of customer service and banking experience or contact center experience required
- Ability to solve problems, analyze information, and demonstrate professionalism
- Excellent organizational skills and ability to work independently
- Demonstrated comfort level with technology such as mobile services and online banking services is a plus
- Ability to exercise good judgment and ability to prioritize multiple demands
- Ability to speak Portuguese a plus but not required
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Knowledge of Microsoft Office and Outlook
- Experience on COCC Insight a plus
Benefits
- Target hourly wage: $19.87 - $22.88 per hour
- Other benefits
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