Role OverviewAs a Contact Center Representative, you will provide exceptional customer service and support to patients, staff, and community. You will be responsible for handling inbound and outbound calls, providing accurate information, and ensuring a positive first impression to individuals served by Star Valley Health.
What You Will Do
Your main day-to-day responsibilities will include handling calls, providing information, assisting customers, and entering patient information into the electronic medical record. You will also be responsible for scheduling appointments, processing payments, and collaborating with team members to resolve customer issues.
Why It Might Be a Fit
To be successful in this role, you will need to have excellent communication skills, a strong customer service orientation, and the ability to multitask and prioritize tasks efficiently. You will also need to be able to work in a team-oriented environment and maintain a high level of professionalism and empathy in all interactions.
Requirements
- Excellent written and verbal communication skills in English
- Proficiency in Spanish is a plus
- Strong customer service orientation
- Familiarity with medical terminology or experience in a medical office is advantageous
- Proficient in data entry with attention to detail
- Ability to multitask and prioritize tasks efficiently
- Work in a team-oriented environment, communicate effectively, and demonstrate sensitivity to patients, visitors, and teammates
- Demonstrate sound judgment, patience, and always maintain a professional demeanor
- Comply with HIPAA and other federal, state, and local regulations as well as maintain the highest degree of confidentiality in patient, visitor, and team member matters
Benefits
- Health, dental, and vision insurance
- Health savings account
- Approximately 4 weeks of PTO
- Short-term sick time
- Basic life insurance coverage
- Disability insurance
- Matching retirement plan
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