Role OverviewAs a Contact Center Supervisor, you'll review employee performance, improve company processes, build your team, communicate with other departments, and support E-Support operations. You'll be energized by a fast-paced environment and have a talent for guiding and inspiring people.
What You Will Do
Your main responsibilities will include reviewing employee performance, reviewing company processes, building your team, communicating with other departments, and supporting E-Support operations. You'll also help the team develop through changes and support E-Support operations in the evenings.
Why It Might Be a Fit
You'll be given the freedom to lead, coach, and train your team, and you'll have room to grow with advancement opportunities. You'll also have unlimited paid time off, including 8 paid holidays, and a competitive salary of $75,000-$80,000.
Requirements
- At least three (3) years of supervisory/management experience
- Proven leadership success
- Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
- Advanced proficiency with Microsoft Office
- Ability to write reports, business and interoffice correspondence professionally
- Demonstrated organizational and time management skills
- Outstanding customer orientation
- Prior success in quickly building rapport and diffusing difficult situations through exceptional interpersonal & communication skills
- Alignment & commitment to company values
- Ability to fluently speak, read, and write in the English language
- High School diploma or GED equivalent
Benefits
- Unlimited paid time off, including 8 paid holidays
- Competitive salary of $75,000-$80,000
- Advancement opportunities
- Freedom to lead, coach, and train your team
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